FREQUENTLY ASKED QUESTIONS

All New Zealand orders over $100 will be delivered for FREE. All New Zealand orders under $100 incur a $15 delivery fee.

Orders to New Zealand can take up to 10 Business Days to deliver.

We deliver to all addresses within New Zealand.

Styletread is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you within 2 business days to advise whether we are able to place a backorder or provide a full refund.

We start processing and packing your order as speedily as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items

You should be contacted within 1 business day via email with a tracking number. You can use this to trace your order on the DHL website.

Yes. Our courier requires you to be at the nominated delivery address to accept your order. 

Please note: If unattended, your order will be delivered to your nearest post office for collection.

We understand that sometimes a product just isn't quite right, thats why we offer FREE 30 day returns for all orders!

If you wish to receive a refund for your purchase, your item must meet these guidelines:

• Purchased within the last 30 days
• Unworn, undamaged and unmarked
• In the original packaging and shoe box (we consider this part of the item)

Please contact our Customer Service team to arrange a return here.

All eBay returns must follow our eBay return instructions found here.

Your Web Order Number can be found in two places:

1) At the bottom of your order confirmation email or

2)On the slip sent in your delivery with your order under the heading 'Tax Invoice'. This Order Number can also be used as a reference number when you are contacting customer service.

Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Styletread warehouse.

Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed. 

Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.

We reserve the right to decline an item for a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. In this instance, we will contact you directly. For more information regarding refunds, please see our Returns Policy.

In the case where a purchase is made using a prepaid credit card and the order is subsequently cancelled or requires a refund – We reserve the right to request proof of identity before reissuing a refund. If a prepaid credit card was used in a purchase, please ensure that you retain the card/s until your order is physically received.

Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

We understand that sometimes a product just doesn't fit quite right, thats why we offer FREE 30 day returns for all orders!

Some conditions do apply, so check out our Returns page for full details.

Styletread's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. 

If you believe your product to be faulty, please contact our Customer Service Team directly and they will help you out. 

Styletread may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.

Styletread accepts MasterCard, VISA, JCB and Union Pay, as well as Afterpay and ApplePay.

You can apply your voucher code at the checkout after you've filled in your details, simply enter the code into the 'Voucher Code' box and click 'Apply'. Each voucher code has unique terms and conditions. If you're having trouble using your voucher please contact our Customer Service team.

Yes. Styletread uses globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access. 

For more information regarding the security of your personal information, please read our Privacy Policy.

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100 million member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant. For more information, please visit the PayPal website.

To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout.

Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system we are unable to cancel or make any changes. Please see our RETURNS page for information on how to return your order.

The stock on our website is an accurate reflection of the stock we have in our warehouse. 

If the size you want is out of stock, the website will allow you to be notified when it arrives back in stock, simply pop your preferred size and email address in, and we'll let you know when it's available!

Please note: If the item is an already reduced item, we will not be restocking.

On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.

As we pack all orders soon after they are placed, please contact our Customer Service team as soon as possible via phone.