To support the current procedures in place due to Covid-19, we have extended our returns period to 60 days. Due to measures in place at our warehouse, you may experience short delays in processing returns.
We know that shoes don't always fit so we've made it as easy as possible for you to send something back! See below for information about your returns options.
We offer 30-Day FREE Returns - If you qualify for a return, you are not liable for the postage cost of returning products within New Zealand.
To be eligible for a refund the products you are returning must be:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging and shoe box (we consider this part of the item)
Styletread does not accept returns after 30 days from the date of purchase.
Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
HOW TO RETURN - IT'S FREE
- Please contact our customer service team here if you are in New Zealand and wish to return you items. Once approved, a free return label will be sent to you via email.
- Please pack the items into the original packaging and place them into a sealed postage bag, with the return label on the outside of the packaging.
- Drop your items at your local post office and keep hold of the tracking number.
RECEIVING A REFUND
Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing. This can take from 4-6 business days.
Please Note: During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.
Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.
The refund will be credited back to the same credit card that you paid with.
Please be advised eBay customers cannot use the Styletread website to book a free return. If you have purchased through our eBay store, you will need to log in to your eBay account and process your return there.
Need more information? See our Returns FAQ >