All orders are dispatched from our Melbourne warehouse. Most orders will be dispatched on the next business day following the date of your order. Delivery timeframes are calculated from date of dispatch.
New Zealand Metro 2-3 Business Days $15 FREE
New Zealand Regional 4 Business Days $15 FREE
For delivery to Australia please go to our Australian site by clicking "AU" at the top right.
What if I am not home when my parcel arrives?
If you are not available at your nominated delivery address, our New Zealand couriers are authorised to leave the products at the address without a signature. In some circumstances, where the courier assesses that it's not suitable, they may choose to leave a note in your post box to advise that the package will be left at the courier facility for collection.
How do I change my delivery address after my order has been placed?
We sadly cannot always guarantee that your address can be changed before an order is dispatched, due to our automated processing system. However, we recommend that you call us as early as possible, to determine if the address can be changed in time. You can contact our Customer Care team on 0800 178 953 from 11am to 7pm AEST Monday to Friday (excluding public holidays in Victoria AU), or use the live chat feature shown in the bottom right corner.
What is my tracking number?
Once your online order is dispatched you will receive an email from us to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
I have not received all of the items that I had ordered
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive a system generated email from us with your tracking numbers, however should you require further tracking details please contact our Customer Care team. In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Why does my New Zealand order show a tax?
Effective 1 December 2019, we are now required to collect GST of 15% on orders to New Zealand due to government policy changes. Please note that orders over $1000 NZD may incur customs charges and taxes. You are wholly liable for the payment of all customs charges and taxes. The items will be held by DHL as the customs broker and will not be released for delivery until all customs charges and taxes are paid. More information is available here.