Delivery
All New Zealand orders are delivered via DHL and cannot be shipped to PO Boxes. Please ensure you provide a business or home address when completing your order.
See below delivery timelines for New Zealand.
Christmas Delivery
Online orders should be placed before Wednesday 10th December for Pre-Christmas delivery.
Please note some items in your order may ship directly from our retail store brands and arrive separately.
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DESTINATION
DELIVERY TIME
Calculated from date of dispatch
ORDERS UNDER $99
ORDERS OVER $99
Australian Metro
2-5 Business Days
$10
FREE
Australian Regional
2–10 Business Days
$10
FREE
New Zealand
Up to 10 Business Days
$15
FREE
Australian Metro
2-5 Business Days
Orders under $65
$10
Orders over $65
SHOEBUCKS MEMBER ONLY*
FREE
Australian Regional
2–10 Business Days
Orders under $65
$10
Orders over $65
SHOEBUCKS MEMBER ONLY*
FREE
New Zealand
Up to 10 Business Days
Orders under $99
$15
Orders over $99
FREE
Not a member - Join today it’s free!
DELIVERY FAQS
What if I am not home when my parcel arrives?
If you are not available at your nominated delivery address, our New Zealand couriers are authorised to leave the products at the address without a signature.
How do I change my delivery address after my order has been placed?
We start processing and packing your order as speedily as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
What is my tracking number?
Once your online order is dispatched, you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder or alternatively contact our customer care team and they will be happy to assist.
I have not received all of the items that I had ordered
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive a system generated email from us with your tracking numbers, however should you require further tracking details please contact our Customer Care team. In the event of split parcels, please be assured that you will not incur any additional shipping charges.
Why does my New Zealand order show a tax?
Effective from 1 December 2019, we are now required to collect GST of 15% on New Zealand orders, due to government policy changes. Please note that orders valued over $1000 NZD, may incur additional customs charges and taxes. You are wholly liable for the payment of any additional charges and taxes. The items will not be released for delivery until all customs charges and taxes are paid. Further information can be found on the New Zealand government customs pages here.
Why did I receive my order in multiple parcels or from a different sender?
We source items from various locations to ensure you receive your order as soon as possible. Therefore, some products ordered may arrive separately. There is no additional shipping cost associated with multiple deliveries.
Occasionally, one of our retail store brands will dispatch your items. In this instance, shipping notifications and parcels may come directly from them. These brands include: Williams, Mathers, Midas and Mountfords.
